Title: Analyst- Central Booking Desk
Service Line: UK Internal Client Services
Location: Hyderabad
Overall Purpose of the Job
The
Shared Services Organisation requires an Analyst to provide high
quality first line Central Booking Desk support. The Central Booking
Desk deals with c13,000 room booking requests via email per month and
this role involves providing a consistently high level of customer
service, and delivering solutions that meet the needs of our External
and Internal Clients and the department’s objectives.
The
role is working within the Central Booking Desk team of nine. Four
roles are based in the Extended Delivery Centre (EDC) which is located
in our US India offices and five including the team leader are based in
the Milton Keynes office. The Central Booking Desk forms part of the
wider Customer Service Desk which totals 36 staff and is part of the
Shared Services Organisation.
The
Shared Services Organisation is based in Milton Keynes in the UK and
the EDC, supporting the UK and Swiss Firms comprising 14,000 Partners
and staff including 24 UK Offices and 5 Swiss offices.
