Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
