Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from
a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpuf
Bangalore, Karnataka, India
Responsible for providing telephone/email/chat and remote
diagnostic technical support of servers, storage, switches, routers, blades and
various software applications (Windows, VMWare, Networking, Exchange, Oracle,
Netware, etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies warranty
entitlement and determines appropriate action. Applies diagnostic
techniques to identify problems, investigate causes and recommend solutions to
correct failures. Documents problems in the support solution database for
diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from
a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
Bangalore, Karnataka, India
Responsible for
providing telephone/email/chat and remote diagnostic technical support
of servers, storage, switches, routers, blades and various software
applications (Windows, VMWare, Networking, Exchange, Oracle, Netware,
etc.). Answers questions about installation, operation, configuration,
customization, performance, and usage of assigned products. Verifies
warranty entitlement and determines appropriate action. Applies
diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct failures. Documents problems in the
support solution database for diagnostics and solution implementation.
Principal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
- See more at:
http://jobs.dell.com/in/bangalore/information-technology/jobid5503732-enterprise-technical-support-sr.-analyst-jobs#sthash.naMNXcaD.dpufPrincipal Accountabilities
• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
• Handles customer issues from beginning to resolution (handle in place).
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell's product line, current industry products and technologies.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distribute pertinent cross-functional information (e.g., Sales, TAMs, Customer Care, External Vendors, etc.).
• Escalates more complex customer technical issues to senior level support.
Should be a graduate / Engineer from a technical background
Should have one industry certification in relevent field .
Candidate should have excellent customer handling skills .
Should have sound knowledge on Server basics and technology and completed the ESF L1 training . Should have 4+ years of experience in Server industry
