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Behind
every advertising campaign at Google are systems to make it run. Behind
every system is the Ad Serving Operations team to make sure that
happens flawlessly. As a member of the team, you are a technical
consultant with the dual role of being both client-facing and growing
systems from the back-end. An expert in our tools and operations, you
provide support, answer field inquiries and troubleshoot client issues.
Beyond client-facing issues, your expertise also gives you the insight
to recommend product and system improvements to our engineering teams.
Your interactions on both sides ensure that when clients advertise with
Google, their back-end systems never miss a beat.
Responsibilities
- Provide superior technical support and build successful long term relationships with both sales and product teams for internal workflow applications and sales tools.
- Troubleshoot, escalate and respond to product support requests from advertisers and sales teams.
- Implement, troubleshoot and support ad serving systems and other Internet-based applications, analyze support data to identify trends, and communicate actionable insights to product stakeholders and sales.
- Develop training materials and documentation.
