Sales Technical Specialist at google

Hyderabad, India

Technical Solutions

·

Full-time

Behind every advertising campaign at Google are systems to make it run. Behind every system is the Ad Serving Operations team to make sure that happens flawlessly. As a member of the team, you are a technical consultant with the dual role of being both client-facing and growing systems from the back-end. An expert in our tools and operations, you provide support, answer field inquiries and troubleshoot client issues. Beyond client-facing issues, your expertise also gives you the insight to recommend product and system improvements to our engineering teams. Your interactions on both sides ensure that when clients advertise with Google, their back-end systems never miss a beat.

Responsibilities

• Provide superior technical support and build successful long term relationships with both sales and product teams for internal workflow applications and sales tools.
• Troubleshoot, escalate and respond to product support requests from advertisers and sales teams.
• Implement, troubleshoot and support ad serving systems and other Internet-based applications, analyze support data to identify trends, and communicate actionable insights to product stakeholders and sales.
• Develop training materials and documentation.

Minimum qualifications

• BA/BS degree or equivalent practical experience.
• Experience in technology-related support operations or customer support.

Preferred qualifications

• BA/BS degree in computer science.
• Knowledge of computer languages such as HTML, JavaScript, etc.
• Proven ability with a variety of operating systems and web server software.
• Possess strong technical troubleshooting and problem solving skills.
• Strong logical thinking and analytical skills.
• Ability to be self-motivated, articulate, possess excellent written and verbal communication skills in English and strong interpersonal skills.

Area

The Google Technical Services team (known as gTech) provides technical expertise across all Google products to support our global Sales, Business Development and Partnerships teams. We fix any issues on behalf of customers and partners so that our sales teams can focus on what they do best. We collaborate closely with Google's engineering groups to create technical solutions that enable our sales organization to help our customers' businesses grow.

Hyderabad

At our India headquarters in Google Hyderabad, we do it all. Whether building world-changing products or shaping the world of advertising, Hyderabad Googlers are critical players in our engineering and sales efforts around the globe.
Learn more about our Hyderabad office

Technical Solutions

Take on technology challenges that don’t have simple answers as you bridge technology and business.
Learn more about our Technical Solutions teams

Job details

Team or role:

Technical Solutions

Job type:

Full-time

Last updated:

Aug 08, 2014

Job location(s):

Hyderabad, India