Subject Matter Expert

Job Description

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Job Summary


The Global-based Subject Matter Expert is responsible for managing all escalations between the Help Desk team located in the Global Operations Center in Hyderabad, India or the Sofia Operations Center in Sofia, Bulgaria and the Account Team in the US. He / she is responsible for maintaining a deep understanding of the Clients technical & business environment in order to transfer this knowledge to the Global Operations Center resources.


Principal Responsibilities: (Essential Function)


Operational Responsibilities

• Monitor all escalations from Level I / Level II technicians throughout the day each day, and consistently resolve, de-escalate, or further escalate within the required SLAs. Ensure 100% accuracy of all escalation to Clients Home Office according to established account guidelines / client expectations.
• Act as accounts highest global escalation point for all technical issues dealt with by the helpdesk team.
• Proactively seek to identify trends based on calls received / ARs created by the Help Desk team. Work to immediately notify Account Team personnel of these trends, while also identifying possible underlying technical issues, and recommending possible solutions whenever possible.
• Effectively manage all non-call related account activities including, but not limited to, the processing of Client New Hires / Transfers / Terminations, Broadband Appointments, managing Frustrated Freight, managing Orders Not Shipped, Non-Warranty / Warranty Repairs, and others as needed.
• Assist Account Team personnel with the preparation of all reports including, but not limited to, the Monthly Operations Report, the Monthly Client Invoice, the Daily Top Line Report, the Daily Report, and other Ad Hoc reports as needed.

Home Based work opportunity

Job Description

Position:- Part time recruitment consultant

Place:- Based from Home

Job Description:


Functional Area: Telecalling to the candidate and HR of company.



Job description:-

1.) should be ready to interact with the candidate for lining up interviews with the company.

2.) should be ready to make/handle approx 50 calls per day and day end reporting.

3.) The candidate should be able to interact with HR of different company.

4.) Should be read for learning and be enquisitive for knowledge development.

5.) Should be ready to follow up with the candidate & HR for lining up interviews & following up till joining for selected candidate.

6.) Keep updated on all the article from our website.

7.) Should be proactive and open to take initiative. The candidate should not expect too much follow up and chasing for work to be accomplished.

8.) we will provide you vacancies and database also. You have to work on given vacancy and line up suitable candidates for interview.

9.) This work include screening, searching, calling, interview and feedbak process.

10.) Its work from home positions where you will receive all details via mail and work on positions

11.) The candidate can opt to work from OFFICE at centre where we have offices available by their choice on higher package.

Requirements

Experience : Fresher & experienced candidate.

Compensation : Attractive payment on the basis of number of working days.

Education : Undergraduate/Graduate/ MBA/ B.E.

Competency:- Very good at local and English communication.

Requirement:-

The candidate should be having Laptop/ computer & net connectivity at Home.

The candidate should be ready to work with full devotion and commitment.



Sneh Consultancy is reckoned as one of the top Recruitment / Selection and Executive search firm in India having country wide presence. With its ethical foundation, value system and result oriented service delivery; Sneh Consultancy today is an extended HR arm to its clients and a trusted Consultancy organization to the Job Seekers.

Looking forward to hear from you, in order to give your career a new height.

Thanks & warm regards

Sneh Consultancy services

Company Description

Sneh Consultancy was originated with an idea of providing consultancy services to the Corporates in the areas of recruitment, manpower requirement, training and research. It is the leading Manpower Consulting Firm providing an array of Services for the manpower needs of various sectors.

Sneh...   Read full description

Additional Information

Last updated:

03/06/2014

Job type:

Full time

Position type:

Freelance / Self-employed

Vacancies:

1

Minimum experience:

Without experience

Education:

Compulsory Education

Category:

Jobs in Others

Data entry jobs

Position Type:

Full-time

Salary Range:

Rs 5,000 - Rs 30,000 Monthly

Type:

Internet Jobs

We want typing workers seeking positions in relevant dept.having excellent skills and speed in typing shall be considered.
For details contact
Head office
042-35773130
0312-0469929
Skype…. hdp.onlinejobs1

When you call, don't forget to mention that you found this ad on OLX.com.pk

 

Part Time/work from home data Entry Jobs!

Job Description

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Part time online/offline data entry Jobs -

We are outsourcing home based workers for data entry projects. We are hiring people for Home based Data Entry Projects India wide.

DATA ENTRY -

Data entry work gives a great scope to Students, Housewives, retired Persons and all others who wish to earn some extra amount apart from their day today work.
We offer different types of data entry jobs:

1. Online Data Entry
2. Offline Data Entry
3. Form Filling
4. Data Typing
5. Data Conversion
6. Html Tagging
7. Medical Transcription
And many other jobs.

Technical Writer - Work from Home

Job Description

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Elite Overseas has work assignments available on a regular basis for CV Technical writing. This is a virtual ( work from home opportunity ). We are a Mumbai based outsourcing company that offers professional CV writing services.

Salary: INR 1,75,000 - 2,50,000 P.A. Health Insurance

Industry: BPO / Call Centre / ITES

Farea: IT Software - Application Programming, Maintenance

Role Category: QA/Testing/Documentation

Role: Technical Writer

Keyskills: Technical Writing tech writing technical editor technical documentation technical writer CV WritingCV Writer

Desired Candidate Profile

Computer Operator /data Entry Operator /work from home /part time jobs

Job Description

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Easy Part Time Online Jobs For Indians,work from home/cafe& Earn UPTO Rs 35,000/- per month By Online Data Entry, Reading Emails,Online Survey Jobs, set your own time& work just 1-2 hours daily..VISIT for more info- www.easyworksonline.com

Salary: weekly /monthly payment

Industry: BPO / Call Centre / ITES

Farea: ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Other

Role: Fresher

Keyskills: data entry operator computer operatorBPO and Call Centre and ITESaccountant online data entry jobswork from homepart time jobshome based jobs

Desired Candidate Profile

Part Time work available from home

Location	Andhra Pradesh   Part Time work available from home Hyderabad
Type of ad	Professional
Company name	Rwebmoney

Description

Do data typing work in Mircrosoft word and earn good amount, this work is for student ,employee who are not satisfied with their income and want to earn more, for housewife, for retired person , infact for everyone who are having pc at home. all this you can do from the comfort of your home.

for more details contact us on 09227222292