Job | Team Leader - KPO

Job Synopsis

Team Leader - KPO Company: Knoah Solutions Pvt Ltd. Experience: 4 to 6 yrs Location: Hyderabad / Secunderabad

Job Description

The incumbent is responsible to manage a team of 20 Associates to Meet SLA's & Targets, Manage Stakeholders, Handle Escalations, Improve Processes, Supervise & Control Operations, Client Management, Reports & Analytics and Improve Team's Efficiency Role: Team Leader -(Technical) Role Category: Back Office/Web/Transaction Processing Industry Type: KPO / Research / Analytics Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations Keywords: Team Lead, TL, Team Leader, Supervisor, BPO TL, BPO Team Lead, KPO TL, KPO Team Lead, Research Analyst, Sr. Research Analyst, KPO Supervisor, KPO Analyst

Desired Candidate Profile

* Should have handled a team of atleast 15 FLA's
* Candidates from KPO (Research Based Role) are preferred
* Excellent Written/Spoken English Skills
* Feedback & Coaching Skills
* Agile & Responsive Personality
* Flexible to in work 24*7 Shifts

Company Profile

	Knoah Solutions Pvt Ltd.
	http://www.knoah.com