Quality Analyst ( International Calling -voice and Web Research)

 

Quality Analyst ( International Calling -voice and Web Research) !!

by Information Evolution India P Ltd in Coimbatore, Ooty

Experience: 3 to 5 yrs.  |  Opening(s): 6

Job Description

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Quality Analyst ( International Calling - Voice )

• Involve continuous process of evaluating calls and providing feed backs enhancing the quality of the calls.
• Should identify the calls failing to meet predefined standards and get the root cause of why.
• Should help to make the process better, faster and quicker, implement or refine agent training and coaching initiatives to bridge skills gaps, correct broken internal process, improve workforce, scheduling or perhaps alert other areas of organization that are having an impact.

Quality Analyst ( Web Research )

• Performing Web-based research and provide recommendations for effective project execution.
• Maintain quality of all data, quality assurance processes and reporting.
• Conduct and analyses primary and secondary market research to understand
• Perform other duties as directed by the Project Manager

Salary: Best in the Industry

Industry:BPO / Call Centre / ITES

Farea:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role: Quality Assurance/Quality Control Manager

Keyskills:Leadership skillproject management Client Communication client interfacingAnalytical Research Web Research Internet Researchmarket reserachVoice And AccentInbound Calls Handlingcall center

Desired Candidate Profile

Education:

UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Please refer to the Job description above

Company Profile

Information Evolution India P Ltd
https://www.informationevolution.com

A leading IT service company

Contact Details

Recruiter Name:Arfath

Contact Company:Information Evolution India P Ltd

Address: 768- 1st floor, puliyakulam road P.N Palayam, Coimbatore COIMBATORE,Tamilnadu,India

Email Address:

Telephone:91-422-4528282

Reference Id:QA 001