Tata Business Support hiring for Entry Level from 2012,2013,2014 batch,Hyderabad Jobs

Eligibility : Any Graduate, MBA/PGDM
Location : Hyderabad
Job Category : Tech Support
Last Date : 09 Aug 2014

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Group Discussion

Tata Business Support Services - Job Details

Eligibility : Any Technical Graduate / Non Technical with the Diploma or Course in Technical from 2012,2013 ,2014 batch.
Job Role :

• Need to handle Networking Queries of Business Clients.
• It’s a B2B process with Tata Teleservices Ltd
•  Minimum Typing Speed- 18 WPM & 80 % Accuracy
• Good Communication Skills
• Should have Knowledge of Networking

Job Description:

• Handling the technical queries of the customers.
• Improve quality of service and increase client delight.
• Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
• Achieve the set targets of the team / process.
• Maintain quality of interaction with customers.
• Identifying opportunities for improving software performance.
• Ensuring complete accountability for every call that they handled.
• Constant inputs to improve their ability to handle irate calls

Skills Set:

• Fluent English / Hindi communications skills and one regional language.
• Ability to work under pressure.
• Clear & logical Thinker.
• Typing speed should be greater than or equal to 15wpm.
• Shifts: Full time/Part time

Selection Process:

• Personal Introduction Round,
• Aptitude Test,
• Voice & Accent Round and rounds of personal interview

 Salary : B.E/B.Tech  - 11,500PM /-
            MBA - 9500 PM/-
            Degree -8500 /-